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CUSTOMER CARE

Service Inspection and Repair Works - Resistograph F-Series

Inspection Service

Our instruments are high-precision measurement and test instruments. To guarantee you reliable accuracy for all
of your measurements, we suggest that you send your instrument on an annual basis to ensure it is on top running condition. We will exchange all current upgrades free of charge and only charge a minimal fee for the service and possible repair. With our new in house inspection service, you will receive a service report, calibration sheet and
your invoice.

Service Request
To help speed up the service process on your instrument, we ask you to fill out the Service Request Form, which asks for your shipping and billing address, shipping method, tracking number, serial number of the instrument, payment info, date and signature. The pdf-file can be filled out electronically on the screen and then print out for faxing.

Service Request Form 
Service Request Form

Turn around time
3-7 business days, however we have done service jobs for clients where we were able to cut down the down time to two (2) days.

Shipping Address:
Please send your instrument to the following address:

IML, Inc.
Attn IML Technical Service (Kameron MacWilliams)
1275 Shiloh Road, Suite 2780
Kennesaw, GA 30144
USA

Printing

Print out for package

Shipping Information:
Please make sure to tell us about your concern with the Resistograph before sending the equipment.
This will ensure a quick turnaround of your instrument since we know that your equipment is coming to us and we will have a better idea what the issue might be!

Note:
Please make sure to send us your instrument as soon as possible after you filled out the Service Request Form.
We will contact you as soon as we receive your equipment to let you know the timeframe for the service and what
kind of repair is needed. IML will then issue an UPS tracking number, that will be emailed to you for your reference.

TECHNICAL SUPPORT

Technical Hotline

 

Technical Hotline
800-815-2389
 

Skype


Online Support
Please click the blue logo
on the left to get connected through IML via Skype!

 

KAMERON MACWILLIAMS

Phone 

678-819-2030

Fax 

678-819-3661

Send email

 Send an email

TECHNICAL SUPPORT

Technical Hotline

 

Technical Hotline
800-815-2389
 

Skype


Online Support
Please click the blue logo
on the left to get connected through IML via Skype!

 

SERVICE FORMS

Service Request Form

 

Service Request Form Resistograph F-Series
 

Shipping Address

 

Shipping Address
Print out for package
 

FURTHER BENEFITS

Resistograph Leasing


 

Financing Options
How to lease an IML Resistograph
 

Crest Capital




 

Can’t afford to buy an IML Resistograph?
Contact our lease financing specialist today to receive a free quote!
 

Resistograph Rental

 

Rental Request
Rent an IML Resistograph
 

Resistograph Information


 

Information Request
Wood Decay Detection Instruments
 

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